Customers may return an eligible Product in its original package to Inventive Tech Solutions for a full refund. Customer may only return the entire Product or all such products for a refund. For purchases from Inventivetechsolutions.biz, all requests for returns must be submitted within 30 calendar days from the date of invoice. Unless Inventive Tech Solutions ships the wrong Product(s) or makes an error in the configuration of the Product(s) ordered, returns of purchases of: 1) server and storage products; 2) orders for personal computing products in quantities greater than five (5) units; and 3) Product(s) submitted outside the allotted calendar days from the date of invoice, are subject to a restocking fee of 15% of the price paid and return shipping and handling fees. To request a return, Customer must contact Inventive Tech Solutions to obtain an RMA (Return Merchandise Authorization) number. Any authorized return must include the Product and all accessories in their original packaging. It must be received at the Inventive Tech Solutions Return Center within 10 calendar days of issuance of the RMA. Returns on any other basis may be refused by Inventive Tech Solutions. Customer assumes risk of loss and damage for Products returned without an RMA. Upon receipt of your returned Product, Inventive Tech Solutions will issue a credit or refund of the purchase price paid.